![]() ![]() Chatting is a grey area between writing and talking. If you want to have an interactive exchange, opt for a call or meeting to have a meaningful conversation. When was the last time you used your phone to call someone? Instead, encourage a one on one, or small group conversation to effectively convey your points. The solution: Try to avoid large group conversation for work, and tell people that you are not reading 100% of what is written there. This is a shame as people actually might think you have “read” the information. After muting the notifications not to become insane, you will end up missing information as you scroll quickly through the hundred of messages you missed. The problem: At the end of the day, you can not follow all the group conversations you are in. Let’s be honest, everyone mutes group messages unless they enjoy a life ridden with chaos! This may provide clients and employees a good work-life balance. It can be quite painful and difficult to implement at first but this is a much required step to increase efficiency in the workplace. The solution: Use a professional phone number and WeChat account. Let’s not even get started on WeChat names, profile pictures or moments sharing. ![]() This is lose-lose situation.Īdditionally, it also raises concerns on the amount of professional data that can be stored/lost on a personal account,which the businesses have no control over. As a result, client conversations are mixed with your friends’ discussions, and everyone is distracted by both personal notifications at work and professional reminders at home. I know very few people that use a dedicated “professional wechat account”. The problem : The blurring of the frontier between personal and professional life is more obvious on WeChat than anywhere else. The reality is, most of the employees use their personal WeChat account for work. The points mentioned here are true for most messaging platforms, but the importance of WeChat at work in China makes it particularly more impactful given its usage in everyday life, than anywhere else. Here’s a summary from personal experience on how WeChat has negatively impacted work efficiency and how, as a company we are trying to change it for the best for our colleagues and our clients. However, with a platform so versatile, I am disappointed in the way workplaces are using it. Chinese and foreigners living in China are able to carry out plenty of tasks whether it is shopping, payments or interactions with friends and brands on WeChat, often spending many hours everyday on it. And as a WeChat lover and marketer, I cannot keep myself from reiterating that WeChat is one of the most innovative, convenient and efficient instant messaging platforms in the world. Living and working in China for over 7 years, I consider myself to be an early adopter and an avid user of WeChat.
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