Annoyed by this guy’s lack of care regarding my problem, I left the store.Īround the time when this situation arose, I had already visited the Genius Bar several times regarding various matters and was feeling a bit tired of dealing with a broken laptop. He essentially humored me in a rather reluctant way, and after a very short while told me that my laptop didn’t qualify for the free repair. ![]() He immediately denied any knowledge of video issues on MacBook Pros from 2007 and only agreed to check my laptop after I’d showed him a printout of the knowledge base issue mentioned above. I’d had a fairly positive customer care experience there just a week before, and I was rather optimistic that they’d repair it for me.Īfter I arrived at the Genius bar, I had to wait for quite a while before having the displeasure of dealing with an uncooperative “genius”, a young guy whose unfriendly attitude far outweighed any technical know-how he may have had. Back when I first found out about this Apple’s KB article, the contents of which appeared as though they would entitle me to a free repair, I headed straight to the Apple Store at the Fairview Mall in Toronto. But how, you may be wondering, could I make such a bold claim? Was it all a strategy to over-sell my broken laptop? Not in the least. Recently I sold my old, damaged MacBook Pro on eBay, and in doing so I claimed that there was a chance that it could be repaired (by Apple) for free.
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